Natual Notebook Company (referred to as “we”, “our” and “us”) is the operator of this website. As a customer placing an order on this website (referred to as “you” and “your”) you acknowledge that the order you make is subject to our terms and conditions below. Please read through these terms and conditions carefully and print a copy for future reference. We may change these terms and conditions at any time (but not in relation to orders that have been sent to us). Any changes will take effect on the date they are posted onto this website.
It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see bottom of page for contact details or use the Contact us form).
2. Placing an order
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Natural Notebook Company.
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to section 5. Returns, Cancellations and Substitutions).
Your order details will be available for you to access on subsequent visits to this website, however we recommend that you print out copies of these terms and conditions and the order acknowledgement for your own records. If you have any specific queries then please Contact us.
This website is set up for delivery of products to customers worldwide.
Delivery charges are specified when you place an order. We aim to despatch all orders within two to three working days of your placing an order, however delays are occasionally inevitable due to unforeseen factors. Natural Notebook Company shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
We use PayPal to take payment from your card at the time we receive your order, but you can also choose to pay by BACS Transfer. Once we have checked stock availability and confirmed delivery details. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
PayPal allows you to set up an account and can then be used to pay for items on our website and many others. However, you do not need to have a PayPal account to pay for your order; you can pay directly using your credit, debit or charge card. All transactions are handled securely. For more information about using PayPal or to set up an account please visit the PayPal Help Centre. (www.naturalnotebookcompany.com is not responsible for the content of external websites. This link will open a new window.)
The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise (any delivery charges are applied during checkout).
5. Returns, Cancellations and Substitutions
We take customer satisfaction very seriously and understand that at times the goods we supply may not meet your expectations. Please review our Returns Policy below.
Received an item not required/changed your mind?
We offer a 14 day returns policy, provided that the item is in a resalable condition.
Only personalisations are non-refundable.
Contact us within 14 days of delivery, return the item in it’s original, resalable condition and a credit to the account used to make the purchase will be made. - Telephone 01444 400476 or e-mail
Please enclose your delivery note /invoice (or a copy) with the product(s) being returned.
Please note that goods being returned are at the customers expense.
Natural Notebook Company
West Sussex, UK
Returns of products under this guarantee is at your cost. We recommend that you use a registered postal service to avoid problems of non-delivery. Proof of posting cannot be accepted as proof of delivery.
For an item to be in a resalable condition, we ask that it is in the original packaging, with no markings or writing on it.
If you paid by BACS transfer, we will need your bank details to refund you on the same account or we can send you a cheque. If you paid by Paypal, we will refund you through Paypal.
Received a damaged item?
Please report any damaged items to us within three days of delivery in order for us to collect and replace the item: - Telephone 01444 400 476 or e-mail CONTACT US
Please have your delivery note or invoice number and product code at hand when telling us about a damaged item.
Items missing from order ?
Please have your invoice number and missing product code(s) at hand.
Received an item not ordered
If you find an item in your delivery that you did not order, simply arrange for us to collect it by contacting us as follows: - Telephone 01444 400476 or e-mail CONTACT US.
Please have your delivery note number and missing product code(s) at hand.
We collect items within 7 business days from the time you notify us.
Natural Notebook company is at your service. If you are not satisfied with any part of our service or have suggestions to improve the way we do business, please contact us
All content included on this site, such as text, images, logos, button icons, images, audio clips and software, is the property of Natural Notebook Company or its content suppliers and protected by international copyright laws. The compilation (the collection, arrangement and assembly) of all content on this site is the exclusive property of Natural Notebook Company and protected by international copyright laws. All software used on this site is the property of Natural Notebook Company or its software suppliers and protected by international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.
All trademarks, service marks, and trade names (collectively the “Marks”) are proprietary to Natural Notebook Company.
8. This website is operated by, and any contract for the sale of goods will be with, Natural Notebook Company, office address is
Natural Notebook Company
West Sussex, UK
Our VAT number is: 972 80 76 85
9. Governing Law and Jurisdiction:
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England